Online Purchase Information
Revised as of 23 March 2008

This Online Purchase Information governs purchases made through the SimeonDacumos.com US website.

Pricing

Prices displayed on the Simeon Dacumos website are quoted in U.S. dollars. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as cancelled.

Title to products you order on this website and risk of loss or damage to products, passes to you upon delivery, provided that we have received payment in full for the products.

Simeon Dacumos online offers price adjustments for online purchases on first markdown only. Specifically, if an item has been reduced from its full price, we will credit you the difference. A price adjustment request must be made within 10 days of the order date for the price adjustment to be honored. Please contact us by sending an email to customerservice@simeondacumos.com. We will refund the adjusted amount in the original form of payment. Please note that a different price adjustment policy may be applicable for in-store purchases.

Payment

Simeon Dacumos accepts the following forms of payment for online purchases:

  • Visa
  • Mastercard
  • American express
  • Discover

The transaction will be charged to your credit card only after we have verified your card details, received credit authorization and confirmed stock availability, and your order is ready to be shipped.

Sales Tax

Simeon Dacumos charges state, local and county taxes on online transactions, as required by applicable laws.

Please note that your on-screen transaction total reflects estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax.

Shipping and Delivery

For security reasons, Simeon Dacumos online purchases will require an adult signature upon delivery. In addition, purchases may not be shipped to P.O. boxes or APO/FPO addresses, which are not available through FedEx.

All purchases are shipped via FedEx. To estimate the total delivery time for your purchase, please allow one to two business days to process your order for shipment, in addition to the time indicated by your preferred shipping method (i.e. FedEx overnight, priority, ground). Orders are processed and delivered Monday through Friday, excluding holidays. Simeon Dacumos cannot be responsible for unanticipated delays.

Tracking

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. In addition, we will email a delivery confirmation once we receive notification from FedEx that your purchase has been delivered.

To ensure the security of you delivery, we do not provide tracking numbers, but maintain a tracking number for each delivery. If you are not completely satisfied or if there is a discrepancy with your order, please retain all documentation and packaging and contact us immediately by sending an email to customerservice@simeondacumos.com.

Returns

For online purchases, Simeon Dacumos will accept merchandise in its original condition for a full refund when accompanied by the original sales slip. We will not accept merchandise that has been worn, used, altered or damaged. Returns will be processed within 5-7 business days of receipt. Refunds may only be issued in the same form as was utilized for payment. Full-priced merchandise must be returned within 30 days from date of delivery; however, sale merchandise must be returned within 15 days of delivery. Online purchases may not be returned or exchanged at Simeon Dacumos outlet stores or at Simeon Dacumos shop-in-shops in department stores. Please note that shipping costs will not be subject to refund and that a different return policy may be applicable for in-store purchases.

Easy-to-follow instructions for returning merchandise are included with each shipment. Every effort will be made to ensure a prompt refund and an email notification will be sent once the return has been processed.

We recommend shipping returned merchandise via FedEx or insured parcel post for tracking purposes and that a customer request adequate insurance to cover the purchase price of the shipment. Simeon Dacumos will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.

We reserve the right to refuse return of any merchandise that does not meet the above return requirements in Simeon Dacumos´s sole discretion.

Exchanges

The exchange of an item purchased on Simeon Dacumos.com, involves an easy two step process. First, please begin by making an online selection to identify and to purchase the replacement item. Second, return the original item by following the steps outlined in the previous section. Please note that the returned item must be received by Simeon Dacumos in original condition and that new orders are subject to Simeon Dacumos having available merchandise on-hand. Shipping charges for any returned item(s) are the client’s responsibility. Please contact Simeon Dacumos at customerservice@simeondacumos.com to ensure that you do not incur an additional shipping fee on the replacement item. Your exchange item(s) will be sent to you via FedEx ground at no additional cost.

Changes/Cancellations

If you wish to cancel or modify your order, please send an email as soon as possible to customerservice@simeondacumos.com. We will make every effort to accommodate your request. However, once a product has left our premises for shipping, the purchase cannot be cancelled or modified until the product has been returned to us. In this case, please refer to our return policy and return your purchase once you have received it. If you would like to purchase a different product, please visit our website or contact a Simeon Dacumos online personal shopper via the consult a personal shopper link on our website or through email at customerservice@simeondacumos.com.

Authentic Simeon Dacumos Guarantee

We guarantee the authenticity of all products purchased through Simeon Dacumos online.

Errors and Inaccuracies

Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice.

Contact Us

For additional assistance concerning our online store or your online purchase, please contact us via email at customerservice@simeondacumos.com.